Cookies
We use cookies to enhance your booking and navigation experience by saving data to your device. Our cookies are stored locally, which means you can remove them by clearing your browser settings.
Data Collection
We collect only the necessary data for making a reservation, such as your legal full name, mobile number, and email address. We also collect optional data to improve service, such as a picture of your passport & any notes that you might want to leave for us.
Payment Processing
We have partnered with
pokpay.io to process payments securely. Any payment-related information provided is handled by
pokpay.io and subject to their privacy policy. We do not store or have access to sensitive payment details.
How we use your data
We use the data you provide to verify your reservation and send you updates related to your stay. We do not use your data for promotional purposes.
Data Sharing
Your personal data is secure with us. We do not share or sell any of your information.
Safe and Easy
Our booking engine is user-friendly and straightforward.
Accessibility
Our online booking system is accessible anytime, on any device.
Booking Process
After you make a reservation, you will receive a
pending email, which means we will hold your reservation and send you a payment link within 24 hours. After completing the payment, we will send you a
confirmation within 24 hours.
Payment Link
The payment link is valid only for 24 hours, and we will only send payments with URLs from
pay.pokpay.io and from the
info@campingriviera2.al email address. Any email from another address should simply be ignored. The maximum amount allowed for one payment link is €300, so if your Subtotal exceeds €300, the remaining amount you pay at the property or we can send you multiple links.
Booking Fees
There is a 2.5% Tax + VAT charge for every booking on our website. This fee will be automatically calculated by our system when you book.
Modification Policy
To modify your booking, contact us at least 7 days in advance before your arrival date. If there is any additional payment, you will only be required to pay the difference between the original and the new dates, plus a 2.5% Tax + VAT charge.
Cancellation Policy
You must cancel your reservation at least 7 days in advance. If not, we do not provide any refunds. If you are entitled to a refund, you will receive the full amount paid, excluding the 2.5% Tax + VAT.
Check-In and Check-Out
Check-in is available after 2:00 PM, and check-out must be completed by 11:00 AM.
Important Information
Pets are allowed only for
Caravan and
Camping bookings; they are not permitted for
Tent and
Hotel reservations. Guests must provide a current government-issued passport at check-in or upload it online while booking. Passport identification is required for incidental charges.
Liability
We prioritize the safety and security of our guests and their belongings. However, we are not liable for any injury, loss, or damage suffered by guests while on our property, except in cases of willful misconduct or gross negligence on our part. We recommend obtaining appropriate travel insurance to cover potential losses or damages during your stay. If you have any questions or concerns, please do not hesitate to reach out to us.
Changes to the Privacy Policy
We reserve the right to change this privacy policy at any time. Any changes will be posted on this page with an updated revision date. Please check this page regularly to stay informed about our privacy practices. If you have any questions or concerns, please do not hesitate to
reach out to us.